The service and your account
Social Loom helps you save selected material, organise it with AI assistance, search your collection and ask questions based on saved sources. Features, supported formats and availability may change. You must have the legal capacity and any required permission to use the service. Keep your sign-in methods secure and use only accounts you are authorised to access. Account identity is determined by the authentication service; signing in with a different provider does not by itself guarantee the same account.
Your content and acceptable use
You retain your rights in material you submit. You grant us the limited permission needed to store, sync, process, index and display that material to provide the service, including using the providers described in the Privacy Policy. You are responsible for having the necessary rights and permissions. Do not submit unlawful content, violate others' privacy or intellectual property, abuse the service, bypass security or usage controls, or interfere with other users. We may restrict access when reasonably necessary to address abuse, security risks or legal obligations.
AI results and source limitations
AI output may be incomplete, incorrect or misleading. Review original sources and verify important claims before relying on an answer. Source references identify saved material; they do not certify that the source or answer is correct. A URL saved by itself does not currently mean the webpage has been fetched or read. Social Loom does not provide professional medical, legal or financial advice and must not be your sole basis for decisions with significant consequences.
Membership, usage and purchases
The service includes a free allowance and optional paid membership and storage packs. Current local prices, billing periods, limits, taxes and available products are shown in the app and the store before purchase. Membership renews under the store terms unless cancelled there. Annual membership allocates AI usage by monthly service periods rather than all at once; unused period allowances do not roll over. Free allowances are not periodically reset. Successfully completed AI processing and valid answers, including an answer that the saved sources are insufficient, consume usage; failed processing does not settle as a successful use. Store rules control payment, cancellations and refunds. A website visit does not make a purchase.
Storage packs and over-capacity files
Storage packs increase cloud original-file capacity only; they do not add AI usage. Each pack is valid for one year from its purchase, does not automatically renew, and may stack with other unexpired packs. When usage exceeds your active capacity, new original-file uploads are restricted and a 30-day grace period begins. If still over capacity at its end, the most recently uploaded original files are removed first until usage fits. This process retains saved text, AI knowledge and search indexes, and does not remove existing local copies. Removed cloud files cannot be recovered by later renewing or adding storage. Export important available originals before expiry or deletion.
Account deletion and purchase restoration
Account deletion is permanent and removes account content, originals held by the service, AI results, questions and answers, preferences and usage records. It does not automatically cancel store subscriptions. Storage packs end immediately on deletion and are not restored if you register again or restore purchases. Registering again creates a new account; eligible active membership may only be recovered through the store's normal purchase restoration and retains its original expiry. No deleted content is restored. Follow the app or web identity-verification and confirmation process to request deletion.
Availability, responsibility and mandatory rights
We work to provide a useful service, but cannot guarantee uninterrupted availability, preservation of every file, error-free software or accurate AI output. Keep separate copies of important material. To the extent permitted by applicable law, the service is provided as available and we are not responsible for indirect losses or losses caused by your misuse of it. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded. App store terms and mandatory laws applicable to you also continue to apply.
Changes and contact
We may update the service and these terms as features, operating needs or applicable requirements change. The date above identifies the current version. We will give an appropriate notice of material changes; if you disagree, stop using the service and use the available export or deletion controls. Contact kcr0976@gmail.com about these terms, support or account concerns. Any separate software licence terms presented by your app store apply alongside these service terms.